Refund policy
Refund & Cancellation Policy
1. Installation Scheduling
Installation appointments are subject to product availability, manpower scheduling, and operational requirements. While we will make every effort to accommodate your preferred installation date, all dates are estimates and may be adjusted where necessary.
Where an installation must be rescheduled due to unforeseen operational, logistics, or supply chain circumstances, we will arrange the next available installation date.
2. Installation Appointment Confirmation
Once an installation appointment has been confirmed with the customer, any subsequent changes requested by the customer will be subject to our rescheduling policy.
3. Cancellation, Rescheduling & Waiting Policy
3.1 Customer No-Show / Same-Day Cancellation
If the customer is unavailable, refuses installation, or cancels on the day of the scheduled appointment without prior notice, a rescheduling fee of S$150 will apply.
3.2 Waiting Time
Our installation team will wait for up to 30 minutes from the scheduled appointment time.
If the customer remains unavailable after 30 minutes, the appointment will be treated as a no-show and a S$150rescheduling fee will apply.
3.3 Advance Rescheduling
Customers requiring a change of installation date should inform us as early as reasonably possible. Requests are subject to scheduling availability.
4. Order Cancellation & Refunds
Once an order has been confirmed, all sales are generally final.
Cancellation requests and refund requests will only be considered at Nereos' sole discretion and in accordance with this policy.
5. Refund Processing Fees (Where Approved)
If a refund is exceptionally approved, the following non-refundable payment processing fees will be deducted:
• Standard Card Payments: 3.5% + S$0.50
• Atome / Grab Payments: 6.0% + S$0.50
These fees represent payment gateway charges that are not recoverable by Nereos.
6. Price Protection & Promotion Policy
Prices, promotions, bundles, vouchers and marketing campaigns may change at any time without prior notice.
By completing a purchase, the customer acknowledges and agrees to the price and promotion available at the time of purchase.
Nereos does not provide:
-
Price matching
-
Price protection
-
Refunds for price differences
-
Partial refunds due to subsequent promotions
-
Credits arising from later discounts
-
Compensation for lower prices offered after purchase
-
Refunds arising from showroom, online marketplace or third-party pricing differences
All purchases remain final at the agreed purchase price.
7. CDC & Climate Voucher Policy
Purchases made using CDC Vouchers or Climate Vouchers are strictly non-refundable.
Nereos will not facilitate any cash conversion, refund, reversal or exchange of government-issued vouchers.
8. Delivery & Stock Availability
While we strive to deliver products within the estimated timeframe provided, delivery and installation dates may occasionally be affected by manufacturing delays, shipping delays, customs clearance, supplier issues or other circumstances beyond our reasonable control.
Where this occurs, customers will be informed as soon as reasonably practicable and a revised installation date will be arranged.
9. Product Defects & Damages
Customers should inspect their product immediately upon delivery or installation.
If the product is defective, damaged or incorrect, please notify us promptly so that we may inspect and resolve the matter accordingly.
10. Approved Refunds
Where a refund has been approved by Nereos, refunds will be processed back to the original payment method within 10 business days after approval.
Banks and payment providers may require additional processing time.
If you have not received your refund after 15 business days, please contact us at admin@nereos.sg.
Contact Us
📞 8770 3549 / 8081 0650