Frequently Asked Questions

We offer free delivery within 3-5 business days for orders above $100. Express delivery (1-2 days) is available for an additional $15. All orders are shipped from our Singapore warehouse.

We offer a 30-day hassle-free return policy. Products must be unused and in original packaging. Simply contact our support team to initiate a return, and we'll arrange for pickup at no extra cost.

All Nereos products come with a 1-year manufacturer warranty covering defects in materials and workmanship. If your product has issues, contact us and we'll arrange for repair or replacement.

Yes! We offer professional installation for select products like water purifiers. Installation fees vary by product. Contact us for a quote or select the installation option during checkout.

You can modify or cancel your order within 2 hours of placing it. After that, if the order hasn't shipped, contact us immediately and we'll do our best to accommodate your request.

Once your order ships, you'll receive an email with tracking information. You can also log into your account to view real-time tracking updates.

We accept all major credit cards (Visa, Mastercard, AMEX), PayNow, GrabPay, and bank transfers. All transactions are secured with SSL encryption.

Each product comes with a maintenance guide. Generally, air purifier filters should be replaced every 6-12 months, and robot vacuums should have their dustbins emptied after each use. Check individual product pages for specific care instructions.