Refund & Cancellation Policy

1. Availability of Installation

Installation services are subject to schedule availability. While we strive to meet all requested dates, timing may vary due to operational constraints.

2. Non-Refundable Installation Date Requests

Once a customer requests or confirms an installation date, the service becomes strictly non-refundable. This ensures fair allocation of time slots and efficient scheduling.

3. Cancellation, Rescheduling & Waiting Policy

3.1 No-Show & Same-Day Cancellations

No-show or cancellations made on the day of installation (without prior notice) will incur a S$150 rescheduling fee.

3.2 Waiting Time

• Our installation team will wait a maximum of 30 minutes at the location.
• If the customer is still unavailable after this period, the appointment will be deemed a no-show, and the S$150 rescheduling fee will apply.

3.3 Advance Rescheduling

If you need to reschedule or cancel in advance, please notify us as early as possible for smoother arrangements.

4. All Sales Final

All transactions are final. Once a purchase is completed, it cannot be revoked or refunded except as stated in this policy.

5. Price Match & Price Difference Policy

We do not offer price matching for any products or services.

Due to the nature of promotions and varying campaign periods, we do not provide refunds, credits, cancellations, or compensation related to:

• Price drops after purchase
• New or upcoming promotions
• Bundle offers or limited-time discounts
• Differences between in-person and online prices
• Third-party retailer or competitor pricing

All purchases are final at the price paid at the time of transaction.

6. CDC & Climate Voucher Policy

We strictly do not assist, facilitate, or allow any cash-out, refund, or reversal of purchases made using CDC Vouchers or Climate Vouchers. Such actions are illegal, and we reserve the right to decline any related request.

7. Exceptions

In exceptional cases — such as technical issues or operational errors on our end — refund requests may be evaluated case by case.

8. Damages & Issues

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can address the issue promptly.

9. Refund Processing (If Approved)

• Once the returned item is received and inspected, we will notify you of the outcome.
• Approved refunds will be returned to your original payment method.
• Your bank or card issuer may require additional time to process and post the refund.
• For any questions regarding your refund, please contact us at admin@nereos.sg.